@conference {DBLP:conf/icegov/VeigaJB16,
	title = {Digital Government and Administrative Burden Reduction},
	booktitle = {Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2016, Montevideo, Uruguay, March 1-3, 2016},
	year = {2016},
	note = {<p>n/a</p>
},
	pages = {323{\textendash}326},
	publisher = {ACM},
	organization = {ACM},
	abstract = {<p>Administrative burden represents the costs to businesses, citizens and the administration itself of complying with government regulations and procedures. The burden tends to increase with new forms of public governance that rely less on direct decisions and actions undertaken by traditional government bureaucracies, and more on government creating and regulating the environment for other, non-state actors to jointly address public needs. Based on the reviews of research and policy literature, this paper explores administrative burden as a policy problem, presents how Digital Government (DG) could be applied to address this problem, and identifies societal adoption, organizational readiness and other conditions under which DG can be an effective tool for Administrative Burden Reduction (ABR). Finally, the paper tracks ABR to the latest Contextualization stage in the DG evolution, and discusses possible development approaches and technological potential of pursuing ABR through DG.</p>
},
	doi = {10.1145/2910019.2910107},
	url = {http://doi.acm.org/10.1145/2910019.2910107},
	attachments = {https://haslab.uminho.pt/sites/default/files/lsb/files/vjb16.pdf},
	author = {Linda Veiga and Tomasz Janowski and Luis Soares Barbosa},
	editor = {John Carlo Bertot and Elsa Estevez and Sehl Mellouli}
}