@conference {DBLP:conf/smartcity/CostaLS15,
	title = {Service Response Time Measurement Model of Service Level Agreements in Cloud Environment},
	booktitle = {2015 {IEEE} International Conference on Smart City/SocialCom/SustainCom, SmartCity 2015, Chengdu, China, December 19-21, 2015},
	year = {2015},
	note = {n/a},
	pages = {969{\textendash}974},
	abstract = {n/a},
	doi = {10.1109/SmartCity.2015.196},
	url = {http://dx.doi.org/10.1109/SmartCity.2015.196},
	author = {Clayton Maciel Costa and Cicilia Raquel Maia Leite and Antonio Luis Sousa}
}